Short answer
A standard pet policy can set ordinary pet rules, but accommodation requests need a separate review. Mixing the two creates confusion.
What to do next
Put an accommodation contact path next to, but outside, the pet-policy workflow.
Save the current lease, dated messages, receipts and any property-specific evidence together. A useful record shows what happened, when it happened and which document or rule you relied on.
Check the source
Rules may change and the right answer can depend on the home, city, lease and timing. Review the current official material before signing, charging a fee, sending a notice or making a legal decision.
HUD — Fair Housing Act overview ↗
Put it into your workflow
A repeatable process turns a one-time answer into a reliable rental record. Capture the action in your property file, assign a follow-up date if needed and make sure any tenant communication matches the signed agreement.
Put an accommodation contact path next to, but outside, the pet-policy workflow.
General information for U.S. landlords, with a Texas focus. This guide is not legal, tax or accounting advice. Consult a qualified professional for your situation.